Welcome to www.gameoptim.com (the “Platform”), a cloud service platform that primarily provides technical consulting services related to performance diagnosis and optimization for games/VR applications (the “GO Service”). The Platform is developed and operated by Youhu (Shanghai) Co., Ltd. (“Youhu”, “we”or “us”). We attach great importance to your privacy and have specially formulated a platform privacy protection system to safeguard your privacy. This Privacy Policy applies to all websites, mobile applications, services and information collected by the services of the Platform that display this Privacy Policy (including services that may be provided offline by the Platform). This Privacy Policy applies to all GO Service and other services currently provided by Youhu.
To better provide you with service, please carefully read and fully understand the following Privacy Policy regarding your personal information and choose to accept or not accept it. By accessing the Platform’s websites, or using or purchasing the services and other services provided by the Platform, you accept the terms set forth in this Privacy Policy and agree that the Platform may use your information in the manner described in this Privacy Policy. If you object to any terms of this Privacy Policy, you may choose not to download or use any software or services provided by the Platform. Regardless of how you use any services provided by the Platform, you shall be deemed to have fully understood this agreement and undertaken, as a party hereto, to fully accept all terms of this agreement, including this Privacy Policy. If you are under the age of 18 or do not have full capacity for civil conduct due to intellectual or other reasons, please carefully read and fully understand this Privacy Policy accompanied by your legal guardian, and download, install, register, log in and use (collectively referred to as “use”) the relevant services only after obtaining the consent of your legal guardian.
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Information Collected by the Platform
The Platform may collect information about your identity, information regarding projects you create/join on the Platform, and your personal preferences for the GO Service. Identity information we may generally collect includes: name, email address, phone number, and IP address. Project information includes: project name, Logo (or trademark, corporate logo), project introduction, project-related documents, information regarding service usage status, and account information that may be involved during your purchase process.
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Sources and Methods of Information Collection by the Platform
The Platform may receive and collect your personal information through various methods, which may include:
- Correspondence from you
When you send us an email or letter, you may provide your project information, your name, contact details and other personal information in the message.
- User support
When you call or email us to request technical assistance with our services or to obtain information about our services, you may provide us with project and personal information.
- Membership registration
When using the services provided by the Platform, you will be required to provide information and register as a member, so that we may record you as a user of the GO Service and thereby facilitate our provision of services and information to you.
- Purchase
If you wish to subscribe to the Platform’s professional services through our online payment system, we will need sufficient information to complete your order, including your enterprise/team’s bank account information, personal credit card information, or information regarding other electronic payment methods.
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Purposes of Information Collection by the Platform
The Platform may use your personal information for the following purposes:
- Service registration
Information you provide during registration will be used to create your Platform account and will also assist the Platform in providing you with support when you contact the Platform’s customer service department. The Platform will also use such information to notify you of any upgrades, new services, promotions or other information that may be of interest to you.
- Provision of services
The Platform may use the products and information you provide for all processes necessary for the Platform to provide services, such as data analysis, statistics and testing.
- Use of services
The Platform may use information collected during service usage to: periodically verify your right to use the services; confirm whether you are using an earlier version of a service/function or whether such notice would be helpful to your use of the Platform before sending you notifications of new service/function upgrades; and deliver internal service messages you request from the Platform.
- Purchase of services
If you purchase services through the Platform’s online payment system, the Platform will use your information to process payments and send you service purchase information.
- Internal analysis
We may use information you provide to us for internal statistics and analysis to evaluate and enhance your experience on the Platform’s websites, including marketing and operations and development-related activities by identifying your preferences and purchase intentions.
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User Files
The Platform allows you to store, send, receive, edit, synchronize, share or otherwise organize or manage files and folders (including any information or data stored in such folders) (collectively, “User Files”). We may obtain the size of all User Files you store on the Platform, as we need to understand your actual usage of the Platform. However, we will never share any of your private project files, nor will we purposefully back up/copy any information or files of your private projects.
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Consequences of Refusing to Collect, Use, Store or Share Personal Information
failure to complete the download, installation or upgrade of licensed software, thereby being unable to use the licensed software;
failure to complete registration for a Platform online service account, or being unable to log in to an existing platform online service account, thereby being unable to properly use the go service;
being unable to purchase any services in the licensed software or Platform online services;
the platform may be unable to provide you with the optimal service experience, and you may be unable to properly use certain services;
the Platform may be unable to timely identify and resolve the problems you encounter, or timely respond to your needs and suggestions;
when the Platform holds relevant events, it may collect your name, mailing address, contact information and other information as required by the events. such information is necessary for you to receive relevant event information. if you refuse to provide such information, the Platform may be unable to send you important relevant information.
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Disclosure of Information to Third Parties
Except as specifically provided in this Section, the Platform will not disclose any personal information to third parties without your consent (for example, by logging into your user account and selecting an option).
- Internal Operations
We may share information provided by you with independent auditors for revenue audit purposes related to our internal business operations, provided that such audit firms must comply with this Privacy Policy.
- Advertising, Service Providers and Other Partners
We sometimes employ other companies to provide services on our behalf, such as transaction processing, mail processing and delivery, user support, website hosting, or statistical analysis of our services. We may need to share your enterprise/team and personal information with other companies so that they can provide the applicable services. We will only provide these companies with the information necessary to serve you for the purpose of providing or improving the Platform’s services and advertising, and will not authorize them to use your information for any other purposes outside the Platform for commercial gain.
- Legal Disclosure
Although we use our best efforts to protect user privacy, it may be necessary for us to disclose your personal information in accordance with laws, legal processes, litigation, arbitration, and/or requirements of public and government authorities. We may also disclose information about you if we determine whether disclosure is necessary or appropriate in respect of national security, law enforcement, or other matters of public importance, or to protect the safety of persons or property or other legitimate rights and interests of our customers, us or our affiliates, other users or employees.
- Other
We may also disclose information about you if we determine that such disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. In addition, in the event of a reorganization, merger, acquisition, asset transfer or similar transaction involving the Platform and any of its affiliates, we will notify you by push notice, announcement or other means. We may transfer all personal information we collect to the relevant third party, and require such third party to continue to protect your personal information in accordance with laws and regulations and standards no lower than those required by this Privacy Policy, or require the new administrator to continue to protect your personal information. Please note, however, that information submitted or collected after the completion of the transaction may be subject to a new privacy policy adopted by such third party.
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Security
We adopt reasonable physical and electronic measures and procedural safeguards to protect your enterprise/team and personal information. Because data transmission over the Internet is not 100% secure, we cannot ensure or guarantee the security of your personal information. However, we will strictly comply with this Privacy Policy and applicable laws and regulations regarding the collection, use, storage and sharing of user personal information, and use relevant security technologies and procedures to prevent loss, improper use, unauthorized access or disclosure of information, thereby endeavoring to protect your personal information.
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Encryption
All data on the Platform is transmitted based on SSL/HTTPS to ensure smooth and secure data transfer. A strict data backup system ensures that rigorous data backup is performed hourly, daily and weekly.
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Cookie
A Cookie is a text-only string of information that a website transfers to the Cookie file of a browser on a computer hard drive, so that the website can remember your identity information and other details. Cookies may be set by the website or originate from third parties such as advertisers. The Cookie itself is not used or intended to read any information from a user’s computer (other than the contents of the Cookie itself). A Cookie is merely an identifier originally placed on your hard drive by the website using it. Only the same server can retrieve the actual content of the Cookie information to identify the computer and thereby customize, track or control site usage based on information stored on the host server.
We may use Cookies on the Platform’s websites. The use of Cookies allows us to automate access and data entry functions of our websites, tailor the websites according to your preferences or interests (if applicable), or associate online ordering information for purchases you make when customizing promotions or marketing activities. In addition, we may track usage of our websites through Cookies to identify which features are useful or popular and which are not, helping us effectively improve and update our services. The Platform may use such information for our marketing and advertising services. Most web browsers will alert you about the use of Cookies or reject Cookies entirely. You may accept or reject Cookies by modifying your browser settings. However, if you disable Cookies, you may not be able to use interactive functions of this website.
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Links
Our website may provide certain links that may direct you to third parties offering co-branded services selected by us or other websites that we believe will help you better use the GO Service.
Third-party websites are not bound by this Privacy Policy, and the Platform makes no representations regarding the practices of such websites in handling your personal information. We recommend that you review their privacy policies to determine their privacy practices before visiting these websites.
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Filtering and Removal of Harmful Information
The Platform prohibits users from creating and storing any content that violates applicable laws and regulations, infringes the legitimate rights and interests of others, or is harassing, fraudulent, defamatory, obscene, or encourages illegal activities. Youhu reserves the right to take appropriate measures against content that violates this Policy according to its reasonable judgment.
Youhu will establish a filtering and blocking mechanism for the above information. If a user fails to perform and comply with the provisions of this agreement when creating projects, publishing information or storing files on the Platform, Youhu reserves the right to close the account of the violating user and reserves the right to pursue legal liabilities against the relevant party in accordance with the law. In addition, Youhu shall not be liable for breach of contract or other legal liabilities to the original publisher after taking such measures as removal. Youhu obtains the right to handle illegal and non-compliant content in accordance with this Agreement, which does not constitute an obligation or commitment of Youhu. Youhu cannot guarantee the timely detection of illegal acts or the implementation of corresponding measures.
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Access, Correction and Accuracy of Information
We take reasonable steps to ensure that the information we receive from you is correct and up-to-date. You have the right to access, correct, update or request deletion of the company/team and personal information we hold about you to verify its accuracy and correct inaccurate information. You may also have other rights under the laws of your jurisdiction. You may change your information at any time by logging into your account via the Platform’s website using your email address and password and clicking Account Settings.
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Business Transfer
Information collected by the Platform shall be regarded as an asset. If the Platform, any affiliate, department or part of its assets is acquired by another company, such information may become one of the transferred assets. If this occurs, the Platform will require the acquiring company to use your information only in accordance with this Privacy Policy (or any subsequent policy in effect at the time your information was collected). Please note, however, that information submitted or collected after the transfer may be subject to a new privacy policy adopted by the acquiring company.
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International Transfer
Your personal information may be processed and stored globally where we and our offices, branches, affiliates and service providers are located. This means your information may be transferred to jurisdictions outside your country/region, where data protection laws may differ from those in your jurisdiction. When we transfer personal information outside your region, we will provide appropriate protection measures in accordance with applicable laws. Your use of our services constitutes your understanding and consent to such cross-border transfers.
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Changes to Policy
We are always committed to improving our business and operations. Accordingly, our policies will be continuously refined. In view of this, the Platform reserves the right to revise this Privacy Policy from time to time. Changes to this Policy will be posted with a prominent notice on www.gameoptim.com, and the revised policy will take effect upon posting. Therefore, we recommend that you regularly visit our Privacy Policy page to view the latest version. If you do not agree with the revised content of the Platform, please no longer use any part or all of the GO Service after this Privacy Policy is revised (i.e., after the update time indicated in the revised policy). Any use of all or any part of the GO Service by you after this Privacy Policy is revised shall indicate that you have read, understood and agreed to all content of the revised Policy. (If we make material and substantive changes to this Privacy Policy that expand our rights to use your company/team and personal information, we will notify you and seek your consent via email or through a prominent position on our website.)
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Contact Us
Please send any requests for access to or correction of your information, or questions regarding this Policy, to the following email address: support@gameoptim.com.